To ensure all ports work, also make sure "asmedia extensible host controller" type drivers are installed. You need the August 2019 Realtek Ethernet and Audio drivers installed to ensure that it doesn't randomly stop working. If it behaves differently when coiled/uncoiled, then the dock's cable might be slightly damaged.Ģ. The USB-C cord on these docks are a bit flakey. I have a lot of experience with these docks.ġ. 1 in 20 tries one monitor is fully functional, however if dock disconnected and re-connected then the connection does not resume. I am Running a HP Envy X360 late 2019 (Ryzen 5 3rd Gen) with Displayport Over USB C. Having issues with monitor outputs from Dell WD15 USB C Docking station (Also known as K17A). I am hoping to use the dock to complete work from home as my two external monitors are much more comfortable to use than the small 13 inch monitor built into the laptop. The Laptop charges as normal on the dock.
I have checked that running both displays does not exceed the bandwidth of the connection, and according th the WD15's spec sheet, both monitors running concurrently should not exceed the specified limits. Built in laptop display continues to work as normal.
The monitors are frequently detected by both Windows 10 Pro for workstations and AMD Drivers, including reporting correct resolutions and refresh rates and windows behaves like they are there and displaying information but both displays continue to display "No signal error". Any key presses like start that are pressed while the laptop is frozen will be executed as soon as the laptop unfreezes.
In most cases, my laptop completely freezes when i plug in the dock for around 2 mins, then resumes. The monitors (Acer KG271 and HP EliteDisplay E242) both display a "No Signal" Warning when the dock is connected and correct source selected.
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